Frequently Asked Questions

All You Need to Know

What is Hotel Melody?

Hotel Melody is a luxury campsite located on the outskirts of Glastonbury Festival, offering premium accommodation and access to a wide range of exclusive amenities including a bar, restaurant, swimming pool, hot tub, wellness area, spa, and live DJ sets.

How do I become a member of Hotel Melody?

You can become a member by staying with us during our inaugural year and will automatically be enrolled as members of Hotel Melody.

What amenities are available on-site?

Our facilities include a bar, restaurant, swimming pool, hot tub, sauna, wellness area, spa & massage services, barber & hairdresser, brunch clubs, and more. We also offer private transport to and from Glastonbury Festival, as well as helicopter landing services for those arriving by air.

Can I request a tent near friends staying at Hotel Melody?

If you and your friends have booked the same type of accommodation, we’ll do our best to place you close together. Be sure to mention this request when booking. For different accommodation types, we can’t guarantee proximity, but we’ll try to accommodate your request where possible.

Is there transport to and from Glastonbury Festival?

Yes, we provide convenient private transport to and from the festival, ensuring you can travel in comfort and style 24 hours a day.

Are children allowed at Hotel Melody?

Yes, children are welcome at Hotel Melody! We aim to create a comfortable and enjoyable experience for guests of all ages. However, please note that some areas and events, such as the bar and live DJ sets, may be tailored for adult guests.

What time is check-in and check-out?

Check-in is available from 10am on Wednesday, allowing you to settle in and enjoy the festival build-up. Check-out is by midday on the following Monday, giving you plenty of time to relax before heading home.

What wellness services are available?

Our wellness area includes a sauna, hot tub, and a range of spa services such as massages and facials, allowing you to fully relax and recharge during your stay.

What can I expect from the brunches at Hotel Melody?

We offer exclusive brunch experiences for an additional fee, in collaboration with a top chef featuring a light three-course meal. Each brunch is accompanied by a live DJ set from an artist performing at Glastonbury Festival, making it a perfect way to enjoy great food and music.

Can I arrive by helicopter?

Absolutely! We offer an exclusive helicopter landing service for guests who wish to arrive in style. Contact us directly to arrange this service.

What are the options for dining and drinks?

We offer a bar, a gourmet restaurant, late night bites and exclusive brunch clubs, providing everything from delicious cocktails to freshly prepared meals.

How far is Hotel Melody from the Glastonbury Festival site?

Hotel Melody is located just a short distance from the festival, with private transport available to and from the festival grounds every 5 minutes in 5 minutes, 24 hours a day! You will get dropped off at Bronze gate to access the festival either through pedestrian gate A or D.

What food options are available at Hotel Melody?

Our on-site restaurant offers breakfast each morning. We also serve lunch, dinner, and snacks throughout the day, which can be purchased separately by guests.

How much does it cost to stay at Hotel Melody?

Prices of packages are available on our accommodation page . Please sign up on our website to stay updated and to secure your spot as soon as bookings open.

What is the cancellation policy?

Secure your package with a 10% deposit. A further 40% is due by 31st December 2024, with the remaining 50% payable by 31st March 2025. Packages bought in 2025 the 40% is due by 31/03/2025 and the remaining 50% by 31/05/2025. Packages purchased before Glastonbury tickets go on sale, cancellations are refundable minus a £50 administration fee. Unfortunately, packages bought after the festival tickets go on sale in November are non-refundable.

What wellness treatments are available?

At Hotel Melody, we offer a range of wellness treatments to help you unwind, including massages and facials. Our wellness area also features a sauna and hot tubs, providing a tranquil retreat from the festival's energy.

What makes the brunch experience special?

Hotel Melody offers exclusive brunches for an additional fee. Each brunch is accompanied by a live DJ set from one of the artists performing at Glastonbury Festival.

If you have any further questions please don’t hesitate to get in contact on: guests@hotelmelody.co.uk