Last Updated: 18.10.24

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Hotel Melody (referred to as “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website and use our services. By using our site, you consent to the practices described in this policy.

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1. Who We Are

Hotel Melody operates an online platform selling accommodation for events such as the Glastonbury Festival. Our registered address is 118 West End, Street, England, BA16 0LR. If you have any questions, please contact us at hello@hotelmelody.co.uk.

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2. Information We Collect

We collect the following types of personal information:

• Information you provide: When you make a booking or inquiry, we may collect your name, email address, postal address, phone number, and payment details.

• Automatically collected information: We collect certain information about your device and browsing activity when you visit our website through cookies and other tracking technologies. This includes your IP address, browser type, and pages visited.

• Payment information: When you purchase accommodation, your payment is processed securely through our third-party payment processors, and we do not store your full payment details.

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3. How We Use Your Information

We may use your information to:

• Process and manage your bookings.

• Send you booking confirmations, updates, and other essential communications.

• Provide customer support.

• Improve and optimise our website for a better user experience.

• Monitor website performance using Google Analytics.

• Retarget advertisements on Facebook and TikTok through pixels, showing you relevant content based on your browsing activity.

• Comply with legal obligations and enforce our terms and conditions.

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4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity: To fulfil your accommodation booking.

• Legitimate interests: To improve our services, protect our business, and conduct marketing activities.

• Consent: For placing cookies and using tracking pixels where required.

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5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as Facebook and TikTok pixels) to collect information and deliver targeted advertisements. You can manage your cookie preferences through your browser settings. For more information on how we use cookies, please see our [Cookie Policy].

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6. Sharing Your Data

We do not sell or rent your personal information. However, we may share your data with:

• Service providers such as payment processors, hosting services, and analytics providers like Google Analytics.

• Marketing platforms such as Facebook and TikTok for ad retargeting purposes.

• Law enforcement or regulatory bodies when required by law.

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7. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it. However, no online transmission or storage system is entirely secure, and we cannot guarantee absolute security.

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8. Your Data Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to access: You can request access to the personal data we hold about you.

• Right to rectification: You can request corrections to inaccurate data.

• Right to erasure: You can request that we delete your personal data, subject to certain exceptions.

• Right to restrict processing: You can request that we limit the processing of your data.

• Right to data portability: You can request that we transfer your data to another service provider.

• Right to object: You can object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at hello@hotelmelody.co.uk.

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9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

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10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to Hotel Melody, and we are not responsible for the privacy practices of external sites.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you are advised to review this policy regularly.

If you have any questions about this policy, please contact us at hello@hotelmelody.co.uk.

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